1. Housing delivery as a strategy to enhance service delivery in the eThekwini municipality
Irnerius B. Ndlovu, Bongekile Y.C. Mvuyana
Africa’s Public Service Delivery and Performance Review  vol: 13  issue: 1  year: 2025  
doi: 10.4102/apsdpr.v13i1.914

2. Development And Service Delivery in Post-Apartheid South Africa: “Quality” Versus “Quantities” of the Pre and Post-Apartheid South Africa
Mokoko Sebola
Jurnal Administrasi Publik Public Administration Journal  vol: 13  issue: 2  first page: 123  year: 2023  
doi: 10.31289/jap.v13i2.9984

3. When Service Delivery Runs Dry: Gift of the Givers and Water Provision in the Makana Municipality
Brooklin Sofianos, Sally Matthews
Politeia  year: 2025  
doi: 10.25159/2663-6689/19200

4. Hailstorm and Human Excreta: Navigating the Hazardous Landscapes in Low-Income Communities in Mangaung, South Africa
Thulisile N. Mphambukeli
Frontiers in Sustainable Cities  vol: 2  year: 2020  
doi: 10.3389/frsc.2020.523891

5. RURAL HOUSEHOLD’S SATISFACTION WITH ACCESS TO BASIC SERVICES IN LEPELLE-NKUMPI LOCAL MUNICIPALITY, LIMPOPO PROVINCE
Makalela K.I., Asha A.A
International Journal of Economics and Finance Studies  vol: 11  issue: 1  first page: 49  year: 2019  
doi: 10.34109/ijefs.201911104

6. Dimensional impact of supply chain management on service delivery quality in South African municipalities
Gladys Mahache, Chengedzai Mafini, Irvine Langton
Journal of Transport and Supply Chain Management  year: 2025  
doi: 10.4102/jtscm.v19i0.1157

7. Understanding the Complex Interplay of Governance, Systematic, and Structural Factors Affecting Service Delivery in South African Municipalities
John Mamokhere
Commonwealth Youth and Development  vol: 20  issue: 2  year: 2023  
doi: 10.25159/2663-6549/12230

8. E-government strategy formulation in resource-constrained local government in South Africa
Joshua Osah, Caroline Pade-Khene
Journal of Information Technology & Politics  vol: 17  issue: 4  first page: 426  year: 2020  
doi: 10.1080/19331681.2020.1715907

9. Professionalization of Public Service Delivery in the Southern African Region
Zamokuhle Mbandlwa
Journal of Law and Sustainable Development  vol: 11  issue: 10  first page: e1797  year: 2023  
doi: 10.55908/sdgs.v11i10.1797

10. Interrogating Mayoral Leadership and Political Arrangements Required For Local Government Turnaround in Mpumanlanga Province: A Research Conceptualisation
S Ngubane, K Wotela
Journal of Public Administration and Development Alternatives  vol: 9  issue: si1  first page: 1  year: 2024  
doi: 10.55190/JPADA.2024.300

11. Public Administration Reconstruction and Development in Post-conflict States: A Critique of Global Trends and Experiences
Purshottama Sivanarain Reddy
NISPAcee Journal of Public Administration and Policy  vol: 17  issue: 2  first page: 132  year: 2024  
doi: 10.2478/nispa-2024-0016

12. Relationships between corporate governance principles and performance in state entities of a developing country
Albert Tchey Agbenyegah, Bongani Innocent Dlamini, Jey Difference Nyalungu
International Journal of Business Ecosystem & Strategy (2687-2293)  vol: 7  issue: 4  first page: 57  year: 2025  
doi: 10.36096/ijbes.v7i4.852

13. Challenges of public participation in improving basic service delivery in Vhembe District Municipality, Limpopo, South Africa
Sanah T. Matloga, Ephraim Mahole, Mutshutshu M. Nekhavhambe
Journal of Local Government Research and Innovation  vol: 5  year: 2024  
doi: 10.4102/jolgri.v5i0.160

14. Municipal amalgamations and the feasibility of economies of scale in local government
Sabelo Tshabalala, Ashley W. Gunter
Journal of Local Government Research and Innovation  vol: 4  year: 2023  
doi: 10.4102/jolgri.v4i0.126

15. Reimagining Public Service Delivery: Digitalising Initiatives for Accountability and Efficiency
Mary S. Mangai, Austin A. Ayodele
Administrative Sciences  vol: 15  issue: 12  first page: 477  year: 2025  
doi: 10.3390/admsci15120477

16. CUSTOMERS’ PERCEPTION OF SERVICE DELIVERY AT A PROVINCIAL GOVERNMENT INVESTMENT PROMOTION AGENCY
Anamika SOMERA, Raymond HAWKINS-MOFOKENG, Tshepo TLAPANA
Modern Management Review  vol: 30  issue: 3  first page: 85  year: 2025  
doi: 10.7862/rz.2025.mmr.18

17. The data-technology nexus in South African secondary cities: The challenges to smart governance
Rushil Ranchod
Urban Studies  vol: 57  issue: 16  first page: 3281  year: 2020  
doi: 10.1177/0042098019896974

18. THE RELATIONSHIP BETWEEN POLICY, GOVERNANCE AND SERVICE DELIVERY IN LOCAL GOVERNMENT IN SOUTH AFRICA
Xolisile G. Ngumbela
International Journal of Innovative Technologies in Social Science  issue: 2(34)  year: 2022  
doi: 10.31435/rsglobal_ijitss/30062022/7810

19. The role of professionalization in the South African public service and its contribution to the UN’s SDGs, Agenda 2063, and NDP 2030
Rozenda Hendrickse
International Journal of Research in Business and Social Science (2147- 4478)  vol: 12  issue: 8  first page: 364  year: 2023  
doi: 10.20525/ijrbs.v12i8.2903

20. Association between municipal credit management, responsiveness and service delivery
Gauda J. Maseko, Natasha Robbetze, Abba W. Masungini
Africa’s Public Service Delivery & Performance Review  vol: 11  issue: 1  year: 2023  
doi: 10.4102/apsdpr.v11i1.686

21. The political economy of destructing essential Services in the Quest for basic services: the case of violent protest in Cato Manor
Nsizwazonke E Yende
Community Development Journal  vol: 59  issue: 3  first page: 384  year: 2024  
doi: 10.1093/cdj/bsad007

22. Financialization of the economy and the primacy of rural development in South Africa
Kevin Meso, Sethuthuthu Lucky Vuma
International Journal of Research in Business and Social Science (2147- 4478)  vol: 14  issue: 7  first page: 306  year: 2025  
doi: 10.20525/ijrbs.v14i7.4302

23. The struggle for housing and basic services in South Africa: a case for service delivery protests
Kenny Chiwarawara
Social Dynamics  vol: 50  issue: 2  first page: 148  year: 2024  
doi: 10.1080/02533952.2024.2352193

24. ‘Lives over profits! Bread not bullets!’: A people’s coalition for good governance in South Africa’s state of disaster
Sokfa F. John, Betty C. Mubangizi
Journal of Civil Society  vol: 19  issue: 1  first page: 76  year: 2023  
doi: 10.1080/17448689.2023.2206151

25. Mediation and the Structural Interdict as Legal Options to Resolve Service Delivery Failures in South Africa
Johandri Wright
Journal of African Law  vol: 68  issue: 3  first page: 379  year: 2024  
doi: 10.1017/S0021855324000172

26. The effectiveness of service provision in the South African local municipalities
Eunice Chesa , Arthur Shopola, Lusanda Juta
International Journal of Research in Business and Social Science (2147- 4478)  vol: 14  issue: 1  first page: 192  year: 2025  
doi: 10.20525/ijrbs.v14i1.3633

27. Decentralisation and Water Governance in Africa: A Zimbabwean Case Study
Gwinyai Regis Taruvinga
Politeia  year: 2024  
doi: 10.25159/2663-6689/17106

28. Quickening the zombie state – governmentalities, statecraft and food governance in Cape Town
Florian Kroll, Mark Spires
Territory, Politics, Governance  first page: 1  year: 2025  
doi: 10.1080/21622671.2025.2517741

29. Local government elections and the illusion of pragmatism
Mabutho Shangase
Politikon  vol: 49  issue: 4  first page: 382  year: 2022  
doi: 10.1080/02589346.2022.2161445

30. Factors influencing Big Data governance in enhanced service delivery in South African public sector
Phatudi P. Mudzunga, Tope S. Adeyelure, Billy M. Kalema
South African journal of information management  vol: 27  issue: 1  year: 2025  
doi: 10.4102/sajim.v27i1.1931

31. Bulk water services delivery challenges in the Dr. Ruth Segomotsi Mompati district municipality in South Africa's North West Province
Nelda Mouton, Tshepo Motshabi, Kafigi Jeje, Alfred Henrico
World Water Policy  vol: 10  issue: 3  first page: 821  year: 2024  
doi: 10.1002/wwp2.12207

32. An Analysis of Violent Attacks in Gauteng, South Africa, in 2019: Xenophobic or Not? – That is the Question
Olaotse John Kole
Journal of Law, Society and Development  year: 2022  
doi: 10.25159/2520-9515/8421

33. Informal and Unserviceable: the State, Informal Settlement Residents, and Sanitation Management in Western Tshwane City, South Africa
Tapiwa T. Shoniwa, Vusilizwe Thebe
Urban Forum  vol: 31  issue: 4  first page: 533  year: 2020  
doi: 10.1007/s12132-020-09396-3

34. Promotion of Service Delivery in Terms of the Social Contract Theory in South Africa's Legal Framework
Ebi Okeng, Anthony Chima Diala
Potchefstroom Electronic Law Journal  vol: 27  year: 2024  
doi: 10.17159/1727-3781/2024/v27i0a17747

35. Analysis of the relationship between social factors and water services delivery in the public sector: A case of an emerging economy
Silas Mukwarami, Huibrecht M. van der Poll
Journal of Governance and Regulation  vol: 12  issue: 2  first page: 120  year: 2023  
doi: 10.22495/jgrv12i2art11

36. Use of evaluation evidence in municipal decisions: The case of Tshwane’s indigent programme
Lesedi S. Matlala, Diniko P. Setwaba
Journal of Local Government Research and Innovation  vol: 6  year: 2025  
doi: 10.4102/jolgri.v6i0.278

37. Enhancing Public Service Delivery in a VUCA Environment in South Africa: A Literature Review
Lance Barbier, Robertson K. Tengeh
RUDN Journal of Public Administration  vol: 9  issue: 4  first page: 418  year: 2022  
doi: 10.22363/2312-8313-2022-9-4-418-437

38. Challenges of municipal revenue management on service delivery at Mtubatuba Local Municipality
Mendy Mthethwa, Ndwakhulu Tshishonga
Journal of Local Government Research and Innovation  vol: 6  year: 2025  
doi: 10.4102/JOLGRI.v6i0.250

39. Coalition effects on financial and service delivery performance in metropolitan municipalities in Gauteng
Abongile Zweni, Sam Koma, Zwelinzima Ndevu
Journal of Local Government Research and Innovation  vol: 5  year: 2024  
doi: 10.4102/jolgri.v5i0.183

40. Impact of Leadership Styles on Service Delivery within Selected Local Municipalities in Kwazulu-Natal: A Quantitative Analysis
M Ralinala, A Zweni, I Patsa, B Yan
Journal of Public Administration and Development Alternatives  vol: 9  issue: 1  first page: 86  year: 2024  
doi: 10.55190/JPADA.2024.317

41. Effectiveness of local economic development agencies in the Eastern Cape: Findings from 2023 Auditor General Report
Yamkela Majikijela, Mthuthuzeli Swartz, Nosiphiwo Nkonki, Willie T. Chinyamurindi
Africa’s Public Service Delivery & Performance Review  vol: 13  issue: 1  year: 2025  
doi: 10.4102/apsdpr.v13i1.954

42. The Complexities of Coalition Governments on Service Delivery in The South African Local Government
S Mofokeng, SK Ramolobe, D Bogopa
Journal of Public Administration and Development Alternatives  vol: 9  issue: 2  first page: 53  year: 2024  
doi: 10.55190/JPADA.2024.326

43. Effectiveness of governance towards digitalisation at eThekwini Metropolitan Municipality in KwaZulu-Natal province, South Africa
Nirmala Govender, Purshottama S. Reddy
Africa’s Public Service Delivery & Performance Review  vol: 7  issue: 1  year: 2019  
doi: 10.4102/apsdpr.v7i1.336

44. The effectiveness of Section 139 interventions in strengthening municipal accountability in South Africa
Thabo Khaile
Journal of Local Government Research and Innovation  vol: 4  year: 2023  
doi: 10.4102/jolgri.v4i0.146

45. An examination of the Fourth Industrial Revolution in the context of the South African local government
Thobile P. Mhlongo, Peta Thomas
Africa’s Public Service Delivery and Performance Review  vol: 12  issue: 1  year: 2024  
doi: 10.4102/apsdpr.v12i1.807

46. The Impacts of Peri-Urban Expansion on Municipal and Ecosystem Services: Experiences from Makhado Biaba Town, South Africa
E. Ingwani, M. Thynell, L.R. Gurure, N.G.A. Ekelund, T. Gumbo, P. Schubert, V. Nel
Urban Forum  vol: 35  issue: 2  first page: 297  year: 2024  
doi: 10.1007/s12132-023-09499-7

47. Understanding the Service delivery protests in South Africa: A case study of Duncan Village
Mvuyisi Ndasana, Dinesh Vallabh, Siyabonga Mxunyelwa
Africa’s Public Service Delivery and Performance Review  vol: 10  issue: 1  year: 2022  
doi: 10.4102/apsdpr.v10i1.644

48. The importance of training and development for government officials in South Africa
Yasien Rykleif, Robertson K. Tengeh
International Journal of Research in Business and Social Science (2147- 4478)  vol: 11  issue: 6  first page: 642  year: 2022  
doi: 10.20525/ijrbs.v11i6.1990

49. Ethical Leadership in Promoting Efficient Service Delivery: Evidence From eThekwini Municipality, KwaZulu-Natal
Lindiswa Mpontshane, Natasja Holtzhausen
Journal of Public Administration  vol: 59  issue: 3  first page: 349  year: 2024  
doi: 10.53973/jopa.2024.59.3.a2

50. Modelling budget management for public service in South African Municipalities: A structural equation modelling approach
Abongile G. Zweni, Bingwen Yan, Corrie Uys
Journal of Local Government Research and Innovation  vol: 3  year: 2022  
doi: 10.4102/jolgri.v3i0.73

51. Exchanging International Lessons on Contemporary Coalition-Led Governments: Implications for the “Political-Administrative Dichotomy”
Ambrosé Ray Du Plessis, Liezel Lues
International Journal of Public Administration  vol: 48  issue: 10  first page: 642  year: 2025  
doi: 10.1080/01900692.2024.2397446

52. Evidence ignored? Unpacking barriers to evaluation use in the city of Tshwane’s indigent programme exit strategy
Lesedi Matlala, Diniko Piet Setwaba
International Journal of Research in Business and Social Science (2147- 4478)  vol: 14  issue: 8  first page: 624  year: 2025  
doi: 10.20525/ijrbs.v14i8.4344

53. NEXUS BETWEEN THE ABSENCE OF A SOCIAL COMPACT, SOCIETAL POLARIZATION AND ITS IMPACT ON SERVICE DELIVERY IN SOUTH AFRICAN LOCAL GOVERNMENT
Refilwe Erna Maenetja, Mohale Ernest Selelo, Isaac Nkoana
JOURNAL OF SOCIAL SCIENCES  vol: 7  issue: 3  first page: 25  year: 2024  
doi: 10.52326/jss.utm.2024.7(3).02