Original Research
Evaluation of municipal e-government readiness using structural equation modelling technique
Submitted: 08 July 2016 | Published: 26 February 2018
About the author(s)
Seena Joseph, Department of Information Technology, Durban University of Technology, South AfricaOludayo O. Olugbara, Department of Information Technology, Durban University of Technology, South Africa
Abstract
The evaluation of municipal e-government readiness can provide a useful barometer to understand the critical needs of citizens. In addition, it can help to improve effectiveness of government services and provide a technology industry access to relevant information to create efficient e-services. This study develops and tests a framework to evaluate municipal e-government readiness based on building blocks of supporting e-services readiness, individual citizen readiness, municipal government readiness, technological infrastructure readiness and supporting industries readiness. The process of evaluating municipal e-government readiness utilises data obtained through a survey of 219 respondents from four municipalities in the Eastern Cape Province of South Africa. The partial least square structural equation modelling technique was used for data analysis. The study results show that the investigated building blocks are significant determinants of municipal e-government readiness with an overall 81% goodness-of-fit performance. The results provide foundational information for policymakers and practitioners who are interested in propagating e-government readiness. Factors that determine municipal e-government readiness could provide new insights on future studies about e-municipality service improvement.
Keywords
Metrics
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Crossref Citations
1. Moderating effect of innovation consciousness and quality consciousness on intention-behaviour relationship in E-learning integration
C. T. Olugbara, S. N. Imenda, O. O. Olugbara, H. B. Khuzwayo
Education and Information Technologies vol: 25 issue: 1 first page: 329 year: 2020
doi: 10.1007/s10639-019-09960-w