Original Research

E-payment instruments and welfare: The case of Zimbabwe

Munacinga Simatele
The Journal for Transdisciplinary Research in Southern Africa | Vol 17, No 1 | a823 | DOI: https://doi.org/10.4102/td.v17i1.823 | © 2021 Munacinga Simatele | This work is licensed under CC Attribution 4.0
Submitted: 30 January 2020 | Published: 20 January 2021

About the author(s)

Munacinga Simatele, Department of Economics, Faculty of Management and Commerce, University of Fort Hare, East London, South Africa


The literature shows that electronic payments are key to improving financial inclusion and achieving global development goals such as the United Nation’s (UNs) Sustainable Development Goals. The benefits are premised on the welfare-enhancing effects of digital payments, which reduce costs, the probability of loss and risk for low-income consumers, as well as improve access to formal financial services. This study thus investigates the conditions under which these welfare-enhancing gains can be obtained. It considers the conditions under which e-payments can be welfare enhancing by using qualitative data from Zimbabwe. The severe liquidity constraints in Zimbabwe provide a good case for evaluating how well e-payments work, as the relative absence of cash has made the use of mobile money inevitable. Focus group data are analysed to understand participants’ everyday experiences with the e-payment system in Zimbabwe. The results indicate that the key challenges with payment systems faced by households include high costs, malfunctions of the system at the point of sale, lengthy refund processes and limited acceptance. Participants indicate a strong preference for foreign exchange cash as a mode of payment. High levels of concentration in the mobile money market, lack of transparency by financial service providers and a strong preference for cash by retailers are the main drivers of system failure. Therefore, this study identifies the need for the government to address the lack of competition in the market, as well as address macroeconomic liquidity constraints.


e-payments; welfare; financial inclusion; digital finance; Zimbabwe.


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Crossref Citations

1. Industry 4.0 in Financial Services: Mobile Money Taxes, Revenue Mobilisation, Financial Inclusion, and the Realisation of Sustainable Development Goals (SDGs) in Africa
Favourate Y. Mpofu
Sustainability  vol: 14  issue: 14  first page: 8667  year: 2022  
doi: 10.3390/su14148667